Simply Natu-Real Return Policy

At Simply Natu-Real, we are committed to providing high-quality, natural beauty products you can trust. Your satisfaction is important to us, and we’re here to help if something isn’t quite right with your order.

🛍️ Return Eligibility

Due to the personal nature of beauty and skincare products, we only accept returns on unopened and unused items within 14 days of delivery.
All eligible items must be returned in their original packaging and in resalable condition.

❌ Non-Returnable Items

The following items are not eligible for return:

• Opened or used products

• Items marked as final sale or clearance

• Gift cards

• Samples or promotional items

• Personalized or custom orders

💳 Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 7–10 business days.

Please note:

• Original shipping charges are non-refundable

• Refund timing may vary depending on your payment provider

🔄 Exchanges

We do not offer direct exchanges at this time.
If you need a different item, please place a new order and submit a return request for the original item (if eligible).

📦 Return Process

To start a return:

1. Email us at support@simplynatureal.com with your order number and reason for return

2. We will respond within 2 business days with return instructions

3. Securely package the item and ship it to the address provided

4. Once received and inspected, your refund will be processed

💡 Important Notes

• Please use a trackable shipping method when returning items

• We are not responsible for lost or damaged return shipments

📩 Need Help?

Our customer care team is happy to assist you.
Email us at essie@simplynatureal.com