This Privacy Policy explains how Simply Natu-Real Alchemy collects, uses, and shares personal information when you visit simplynatureal.com, make a purchase, or contact us.
When you place an order, we collect information such as your name, email address, billing and shipping addresses, telephone number, items purchased, and payment status.
If you create a customer account, we store the account information you provide. We also receive information you choose to include in emails, inquiries, or product reviews.
Our website and its service providers may collect technical information such as your IP address, browser and device information, and website activity through cookies and server logs.
We use personal information to:
• Process payments and fulfill orders.
• Calculate shipping and applicable taxes.
• Send order confirmations, shipping updates, and customer-service responses.
• Manage customer accounts, returns, and refunds.
• Protect our website and customers against fraud, spam, and unauthorized activity.
• Maintain business records and meet applicable legal obligations.
Our store offers payment processing through providers including Square, PayPal, and Stripe. Depending on your payment method, information needed to process and verify your payment is shared with the relevant provider.
These providers handle payment information according to their own privacy policies. Our store may retain transaction references and limited payment details, such as card type and last four digits.
We share information with providers that help operate our store, including website hosting, payment processing, shipping, tax calculation, email delivery, and website security services.
For example, shipping providers receive information needed to deliver your order. Our website is hosted through WP Engine and uses WordPress and WooCommerce.
We may also disclose information when required by law or when reasonably necessary to address fraud, protect rights, or resolve disputes.
Our store uses cookies and similar technologies to support functions such as shopping carts, customer sessions, and account login. Payment and security services may also use cookies.
You can manage cookies through your browser settings. Blocking certain cookies may prevent parts of the store or checkout from functioning properly.
Retention depends on the type of information and its purpose, including order fulfillment, customer service, account administration, tax and accounting requirements, fraud prevention, and dispute resolution. Some records may need to be retained after an account is closed or a deletion request is received.
You can contact us to request access to, correction of, or deletion of your personal information. Depending on where you live, additional privacy rights may apply.
We may need to verify your identity before responding. Certain information may be retained where permitted or required by law.
No website, electronic transmission, or storage system can be guaranteed completely secure. Please do not send full payment-card details or account passwords by email.
We may update this policy when our practices or services change. Updates will be posted on this page.
For privacy questions or requests, email:
